Author: SureVin

Dial 181! Get A Problem Solved On A Single Call

Dial 181! Get A Problem Solved On A Single Call

CM Helpline a platform for citizens of Madhya Pradesh to sort queries and issues with government, officially launched on 31st July 2014, the inauguration was done by honorable chief minister Mr. Shivraj Singh Chouhan. On a daily basis, CM Helpline registers an average of 4,000 complaints gets registered and sent to government officers for resolution, approx 92% of complaints have been successfully closed by government officers.

CM Helpline opens at 07:00 in the morning and close at 11:00 before midnight, with a total of 300 customer service executives login to provide service delivery to 40,000 calls that hits toll free number 181; all this is managed by a strong system designed under which 30,000 government officers from all government departments in MP mapped in the system in order to provide resolution to complaints logged in CM Helpline.

Providing best in class customer service CM helpline complaints gets closed with a satisfaction from end-user who has logged the complaint, and in the case of non-satisfaction from end-user complaint gets forwarded to next level senior officer in the same department for re-work. Along with complaints, at CM Helpline citizen can get information related to MP government schemes and if they have their advice or demands to MP government these can also be registered and sent to their respective department.

Back in the past, citizen having complaint related to government department has to walk-in to the department, write complaint on an application and wait for the reply, where most of the times no action was taken in a timely manner, but now just dial 181 rest will be taken care by the helpline from sending complaints to right department, doing follow-up on complaint and to inform citizen about the resolution provided by department.

All is managed by a staff of 300 trained executives of CM Helpline and its support staff includes trainer, team leader, and managers. Call-center never gets idle time as the frequency of calls is increasing day by day due to which call-center seats got increased in the past to 300.

CM Helpline is a unique process gives knowledge about MP government work-flow and gives an opportunity for students who are working in helpline to prepare for government exams like; SSC, MPPSC and much more.

Simhasta Kumbh Mahaparv Celebrated After Every 12 Years, Stated Today

Simhasta Kumbh Mahaparv Celebrated After Every 12 Years, Stated Today

Simhasth Mahaparv is one of the four “Kumbh Melas” celebrated as world’s largest spiritual gathering on earth. This festival is rejoiced by taking holy dip on the banks of Kshipra river in Ujjain, Madhya Pradesh. Festival is based on signs of Zodiac and the celestial lineup of planets which occurs in every 12 years. The term ‘Mela‘ means ’Fair‘ and ‘Kumbh’ means Pot in literal English translation, which emerged during Churning of Ocean called ‘Samudra Manthan’ between Gods and Devils.

Kumbh Mahaparv is held at four places in India – Prayag (Allahabad), Ujjain and Nasik and Haridwar. Simhasth Kumbh Mahaparv has been started today and will continue until May 21st, 2016. The holy dip in Kshipra river is taken at a defined time on an auspicious day at which it is believed as per Hindu Mythology that ‘Nectar’ from ‘Kumbh’ was dropped in the river and taking a dip on this occasion in river Kshipra will purify the soul and overcomes all the committed sins.

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It is estimated that 50 Millions pilgrims are expected to join and take a holy dip. They visit “Mahakaleshwar” and other ancient temples in and around Ujjain thereafter finds spiritual solace with great Sadhus in ‘Satsang’.

It is a well-known time when spiritual energy travels during this holy event from all around the place. It’s a religious harmony where you can to see many sadhakas and saints gathering at one place. This event gives you a chance of seeking the blessings of these righteous saints.

Simhasth Kumbh Mahaparv is traditionally celebrated by various Akharas, where “Peshwai” starts in its full glory. The heads of Akharas join the “Peshwai” on a silver throne on elephants. It gives a stunning and magnificent view with the presence of armed Sadhus seated on horses and camels following Sadhus, devotees, and hermits. Peshwai completes on the banks of river Kshipra at the Ram Ghat area.

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The position in different zodiac signs of The Sun, The Moon, and The Jupiter determines the location of the Kumbh in each of below places.

Kumbh in Prayag:  When the Jupiter is in Taurus and Sun is in Capricorn.

Kumbh in Haridwar: When the Jupiter is in Aquarius and Sun is in the zodiac sign, Aries.

Kumbh in Nasik: When Jupiter enters the zodiac sign, Leo. It is also held on Amavasya when Jupiter, Moon, and Sun enter the zodiac sign Cancer.

Kumbh in Ujjain: One of the most sacred places in India, when a rare celestial lineup of planets takes place that happens once in 12 years. When the Jupiter in the zodiac sign Leo and the Sun is in the zodiac sign, Aries. The Kumbh Mahaparv is also referred to as ‘Simhasth Kumbh’ considering its relevance to the zodiac sign ‘Leo’ meaning ‘Simha’ in Sanskrit.

Tourist Attractions Around Ujjain While Your Visit at Simhasta

Tourist Attractions Around Ujjain While Your Visit at Simhasta

Ujjain (also known as Ujain, Ujjayini, Avanti, Avantikapuri), being considered as one of the seven holy cities of Hindu pilgrimage, is also considered as the sacred city for Hindus in Madhya Pradesh, India.

Located on the eastern banks of River Shipra, it offers a useful insight into Hindu culture and its rituals. Ujjain is the ideal place for religious tourism in India. The city is home to plenty of temples and places of worship as they are a reminder of the Hindu traditions. Visit Ujjain is an enriching experience in itself.

Monasteries and sculptures can be found sprinkled around Ujjain, leading to the belief that Buddhism thrived here in the 4th century. Ujjain’s image is not only restricted to the religious place. Apart from it, this city was a haven of the great poet and of astronomers. Besides this, Ujjain was ruled by many great rulers who have given their best to this historic city. The kings of the Gupta dynasty whose reign is considered as the golden rule of India belonged to Ujjain.

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The Simhastha Kumbh Mela is held after every 12 years which enhances the city’s importance as a tourist hub. Mahakaleshwar Temple is Ujjain’s primary tourist attraction. It is believed to be swayambhu (born of itself), deriving currents of power from within itself. It is dedicated to one of the twelve Shiva jyotirlingas and is visited by several devotees.

Following are famous tourist places in Ujjain, visited by many tourists throughout the year, most of which are of religious significance.  When in Ujjain, do not miss these places to visit!!

  • Mahakaleshwar Temple: – Dedicated to Lord Shiva and is supposed to be the most sacred abodes of him. It is situated on the side of Rudra Sagar Lake. The idol of Mahakaleshwar is south facing i.e. dakshinmurthi, it’s considered as a unique feature amongst the other 12 jyotirlingas also it is concentrated in the sanctum above the Mahakal shrine. In the south, there is the image of Nandi, the vehicle of Lord Shiva and the images of Ganesh, Parvati and Karttikeya are located in the west, east, and north of the sanctum sanctorum.
  • Kal Bhairav Temple: – It is believed to have been built by Bhadrasen king centuries ago. Two main sects of Shiva’s devotees, the kapalika, and aghora, worship the Kal Bhairav.
  • Harsiddhi: – Believed to have been built by King Vikramaditya. Legend says that the elbow (kurpara) of a goddess fell at the spot where the temple stands. In the temple, the idol of Annapurna is seated between the ones of Mahalakshmi and Mahasaraswati. Some locals believe that it was built by Lord Vishnu himself. The temple was originally situated on a hill-top, facing the sea.

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  • Ram Ghat: – Extremely popular as one of the venues of Kumbh Mela, Ramghat bit a place where millions of pilgrims gather during the event. The renowned aarti and the ghat itself are considered to be as old as Kumbh-Mela itself
  • Kaliadeh Palace: – Kaliadeh Palace is a delight for history buffs. This site is often referred as sun temple. It is believed to be there at the same place where it stands. In SkandaPuran, an ancient Indian text, there is mentioning of it and of two tanks.
  • Bhartrihari Caves: – They lie on the banks of Shipra near the Gadkalika Temple. As cited in mythology, in this area, assumed brother of Vikramaditya, Bhartrihari stayed and was engaged in spiritual contemplation after he gave his material life.
  • Bhartiya Vidya Bhawan Museum: – It is famous and situated close to Chamunda tower and houses a large number of historic mementos and articles. According to Hindu mythology, it’s the same area where Lord Krishna was taught along with Sudama and Balarama under the guidance of Maharishi Sandipani. The ashram of Sandipani is a testament of this legend.
Outbound Call Center Services: Fortifying Factor for Growth of Business

Outbound Call Center Services: Fortifying Factor for Growth of Business

It is referred to the marketing of the business products and services over the telephone. A business activity where a collection of call center agents makes outgoing calls to existing or prospective customers. This activity is technology enabled- using a predictive dialer with which a large number of calls per hour can be made.

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Most common uses of outbound call center services are:-

  • Proactive customer service (for e.g. informing of problems, delays, delivery arrangements, etc.)
  • Calls to new prospective customers
  • Renewals ( calls to existing customers)
  • Debt collection
  • Cross-selling/ up-selling sales calls
  • Customer satisfaction surveys
  • Appointment booking
  • Market research
  • Market intelligence and Analysis.
  • Turns website visitors into customers

There are a number of dialer regulations and outbound dialing issues to deal with.

Today when businesses are facing an enormous increase in the market, call centers are the pivot point of all the processes related to business. It acts as a base for receiving calls from customers at one end i.e. inbound and on the other end, makes out calls to the customer under promotional activities.

An outbound call center is an important part of a fully fledged contact center and is considered to be a place where agents call the customers and serve them with the information regarding latest product or service that has evolved in the market, updated facilities or combined sale of the client’s product.

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They have more potential and have more aspects involved than they are known for. They have a lot more to it than just telemarketing of products.It does every effort to perform good quality work at every process and at all levels. Customer support agents of the providers do everything to promote the product or service across all verticals and segments of a market.

At SureVin, we offer a wide arrangement of call center services designed to take care of all the requirements regarding outbound telemarketing.

With most productive and cost efficient outbound call center services with several years of experience in the industry, SureVin focuses on offering best business solutions. We provide best quality assurance programs, technical solutions and are promised to offer excellent customer services to clients.

SureVin’s outbound call center services include:-

  • Telemarketing services
  • Due date reminders and billing confirmation.
  • Sales/Retention
  • Up selling
  • Lead Generation

Surevin’s dedicated team of agents and telemarketers give their best to create the customer needs and upsell the products or services. Everything from product sale to lead generation and database enhancement is handled by our expertise team of outbound call center service teams efficiently.

Voice Broadcasting: A Cost Effective Solution

Voice Broadcasting: A Cost Effective Solution

A communication system that is used to send voice messages in bulk to multiple people at a time. Businesses these days are making great use of voice communication because of multiple benefits it brings. Customized messages are created and then sent to people. Many small and medium enterprises are using it in beneficial ways. This can be used to increase the number of customers and eventually the sales.

The best use of this broadcasting system is that it doesn’t require more people to send extra messages. It’s a useful technique which saves time and money. If the calls are left unanswered, they are rescheduled. Because it is a lot easier and simpler to handle, its use has been increased. Many people don’t know that with the power of voice broadcasting, a business can advertise products, services and business opportunities to hundreds and thousands of potential prospects in less than a minute, than other forms of marketing.

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SureVin Voice Broadcasting (Outbound/Bulk Voice Calls) is simple communication technology through which voice messages are sent to thousands of recipients in a very short span of time. It is used for community alerts, notifications in business applications and for promotional purposes. It is also used for wide range of applications like Political Campaigns, Customer Surveys, Mobile Marketing, Meeting Alerts and Wake-up calls, Stock Alerts EMI Alerts, Medicine Reminders and much more.

SureVin uses pre-recorded messages sent to a mobile or landline networks across the country. Bulk voice calls involve automated dialing several numbers at once using computer managed list, sends a pre-recorded messages to dialed mobile or landline numbers automatically. This communication of bulk voice calls enables having merits of personalized messages and penetrative reach. SureVin voice broadcasting allows sending Voice ads in known language to other networks or mobile across other countries. It’s a powerful tool for publicity of products and campaigns. The major merit of SureVin VB is to make it accessible to several targeted people relatively in a short span of time.

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To reach out to thousands of people, a telephone messaging solution is a preferable auto dialer with personalized messages and response options to choose. The number that you send us, the voice call system dials the same number and plays your recorded message.  No person is required to talk with the receiver of the automated call. The bulk voice call receiver only listens to the recorded message.

For event notifications, customer surveys lead generation, fund raising, product promotions, service reminders, announcements, this feature can be an ideal communication tool and also easier to use. You can also set reminders like Insurance Premium, Event Notification, EMI, Marketing products, and services & much more.

To know more about Voice Broadcasting Services, Contact us today and we will help you best with our experiences. We look forward to discussing your valuable queries.

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Business Process Outsourcing (BPO) Services: Road to Enhance Success

Business Process Outsourcing (BPO) Services: Road to Enhance Success

BPO is contracting of third-party organizations. In this, companies undertake specific business tasks, both in back and front office. The front office deals with customers such sales, marketing, and services departments i.e. customer support while back office deals with functions that need to run the business on its own such as Human Resources, Accounting, Information Technology.

Since last two decades, BPO services have seen a global phenomenon and there is a multitude of reasons for its popularity in recent years. There are many companies claiming their excellence. They are a great advantage for all the business sectors.

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A perfectly organized one help companies and organizations manage their non-core business processes and back office tasks in an effective manner, streamline business function, quickly achieve maximum success and enhance the overall productivity of the business.

SureVin offers comprehensive BPO services across multiple sectors of business which are marketing, procurement, supply chain, learning, HR, finance, and accounting. We also provide specific BPO services to match the needs of particular process or industries such as telecommunication networks, credit services, healthcare, utilities, pharmaceuticals and more.

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SureVin focuses on the following dimensions:

  • To increase the production of measurable business outcomes like increased sales, financial performance, better employee retention, customer acquisition and – in addition to cost efficiencies.
  • Analytics based insights by our deep functional experience in the industry that is continuous in nature.
  • A comprehensive approach that looks your business as a whole and beyond any single function or project.
  • To support transformational change and complexity for your organization.
  • To achieve desired goals which result in increased value, a committed teamwork and partnership for our clients in long term.

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Our Services Include:-

  • Cross Industry BPO Services
  • Marketing
  • Finance and Accounting
  • Supply Chain
  • Procurement
  • Talent Acquisition and HR

Industry Specific Services include:-

  • Credit Services
  • Accelerated R&D
  • Health Administration
  • Insurance
  • Health Management
  • Network
  • Capacity solutions

For more details on our Digital Solutions, contact us today. We look forward to discussing your needs and to ways to help you with our experience.

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Mobile Application Development – Offering Great Prospects

Mobile Application Development – Offering Great Prospects

A technology which is constantly progressing with rapid pace, from e-commerce to m-commerce, mobile to tablets, desktops to laptops, web apps to mobile apps…and much more. In fact, it has moved far beyond our imagination and perception. It’s like each year is celebrated as “The Year of Mobile”. It’s quite captivating that we are continually stepping up in the new version of the landscape of mobile app and its brilliant, leading edge illustration.

Mobile Application Development can be a lucrative venture if you are looking to make money off your application, then your developers of mobile application must know how to incorporate this idea into an app. Will the users be charged for downloading the app and in case it’s free, what kind of in app purchases you can use?

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Mobile Application Development is now necessary for the success of any product or service, just look for mobile app developers which provide extra services. An awesome app downloaded by your targeted customers can help build exposure and sales.

If one is trying his hand at mobile app development to design his own application. One must know what makes a great mobile application. Even if one doesn’t have the time, skills or knowledge to create an app, you can hire a team of mobile app developers.

Some tips can be kept in mind to ensure that you are hiring the right experts:-

  • Choose developers that are familiar with wide range of devices as well as own them.
  • Ask for the former clients of theirs and apps that they have created.
  • Avoid One-size-fits-all type of apps.
  • Choose a developer which can tailor your app that can fit a variety of mobile gadgets.

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Few Mobile App Development Trends to look for:-

  • Back end system connection
  • High-security level
  • Full Mobility
  • Consumer apps and Enterprise apps
  • Marketing plan and High-quality Content


SureVin’s enterprise applications that are launched:-

  1. CM Helpline – Android app on Google Play that lodges the complaints, wherein the experts provide solutions ad satisfaction feedback is taken after the query is solved.
  1. Own A Space – Backed with innovative mobile applications for Public as well as for Agents where agent apps facilitate them easy uploading of Dubai properties in 3 simple steps. The idea is to make it available fast for both.
  1. Virtual Reality Tour – Created for mobile devices for natural navigation and having a 360-degree view of real estate projects to give a unique experience to its customers or clients.