Tag: bpo services in india

Business Process Outsourcing (BPO) Services: Road to Enhance Success

Business Process Outsourcing (BPO) Services: Road to Enhance Success

BPO is contracting of third-party organizations. In this, companies undertake specific business tasks, both in back and front office. The front office deals with customers such sales, marketing, and services departments i.e. customer support while back office deals with functions that need to run the business on its own such as Human Resources, Accounting, Information Technology.

Since last two decades, BPO services have seen a global phenomenon and there is a multitude of reasons for its popularity in recent years. There are many companies claiming their excellence. They are a great advantage for all the business sectors.

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A perfectly organized one help companies and organizations manage their non-core business processes and back office tasks in an effective manner, streamline business function, quickly achieve maximum success and enhance the overall productivity of the business.

SureVin offers comprehensive BPO services across multiple sectors of business which are marketing, procurement, supply chain, learning, HR, finance, and accounting. We also provide specific BPO services to match the needs of particular process or industries such as telecommunication networks, credit services, healthcare, utilities, pharmaceuticals and more.

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SureVin focuses on the following dimensions:

  • To increase the production of measurable business outcomes like increased sales, financial performance, better employee retention, customer acquisition and – in addition to cost efficiencies.
  • Analytics based insights by our deep functional experience in the industry that is continuous in nature.
  • A comprehensive approach that looks your business as a whole and beyond any single function or project.
  • To support transformational change and complexity for your organization.
  • To achieve desired goals which result in increased value, a committed teamwork and partnership for our clients in long term.

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Our Services Include:-

  • Cross Industry BPO Services
  • Marketing
  • Finance and Accounting
  • Supply Chain
  • Procurement
  • Talent Acquisition and HR

Industry Specific Services include:-

  • Credit Services
  • Accelerated R&D
  • Health Administration
  • Insurance
  • Health Management
  • Network
  • Capacity solutions

For more details on our Digital Solutions, contact us today. We look forward to discussing your needs and to ways to help you with our experience.

Source Url:- http://surevin.com/business-process-outsourcing-bpo-services-road-to-enhance-success/
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Why You Need To Outsource For Your Business

Why You Need To Outsource For Your Business

BPO is a method of using a third party which signs the contract of multi years of handling the specific, specialized processes on a company’s behalf.This process which is related to IT services can be done more quickly, cheaply and efficiently.

The two main types of BPO are back office and front office outsourcing. Back office processes consist of billing, payroll, human resources and logistics. And front office outsourcing encompasses customer service, technical support, marketing and advertising.

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BPO is popular mainly in IT services. This process can be clarified as hiring a third party company in other countries to do IT related work. These activities are usually related to:-

  1. System Development
  2. Data Center Operations
  3. Web Development
  4. Project Manager
  5. Open Source
  6. Application Management
  7. Application Development
  8. Quality Maintenance (including quality assurance and testing).

BPO is considered as “no-core” to the primary business strategy. By outsourcing certain niches of business, the employees can aim for their main purposes. Apart from this, it is also common for organizations to outsource financial and administration (F&A) processes, human resources (HR) and other activities related to Finance and Investment.

This strategy is well known for the practice of hiring a company based in another country in ITES field (Information Technology – enabled Services).

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Advantages of BPO Strategy Can Be Classified As Following Things:

  1. Cost Reductions – In this, employers can reduce cost by doing process improvements easily with easy control and administration.
  2. Concentrations on main business – Employers can have time to focus on their plans when Third Party Company takes care of the rest.
  3. Outside expertise and revenue increase – the employers don’t have to take time doing recruitment or training to personnel and qualifications of employees are high due to cooperation.

Cater to changing customer demands and revenue increase, by using this method, employers can save their time and money for training and controlling Third Party Company. Although BPO may be popular for profitability consumer and employee backlash related to government restrictions and taxation can reduce its popularity.

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Business Process Outsourcing (BPO) concept helps us to increase the flexibility of an existing company. It’s an effective idea to speed up the growth and productivity of the organization and also makes it more successful and profitable. BPO companies are proficient enough to provide customers dedicated service. Connect with one of the best BPO companies to solve your project related requirements:-

  1. Marketing Purpose – Voice process concept is popular for marketing purposes and many products and services are sold throughout an effective tell calling services. They usually advertise and sell their products over the phone and they have to be capable enough to convince the international customers. A good and professional BPO company believes that customer is God both for inbound and outbound processes.
  2.  TeleCalling Services – Experience first class tell calling service with a reputed BPO company. Telecallers remain available to serve the clients across whole country through guaranteed service. Each BPO company is based on a particular goal and most people are always interested in investing in a BPO.
  3.  Customer Satisfaction – It is the core theme of a BPO company. Each customer should be served very carefully so that they won’t experience any problem regarding the quality of service provided. They remain dedicated throughout.
  4.  Job Opportunity – There are high chances in BPO companies to get the facilities of the job. Various types of target based jobs are designed for marketing purpose. The process associates have to meet their targets monthly in order to achieve the success goals.

 

Adopting to Multi Channel Customer Service

Adopting to Multi Channel Customer Service

With a busy lifestyle, handling devices, technology advancement, and digital platforms are changing so as to cater to the today’s consumer requirement of purchasing products and accessing services. Modern consumers are more tech-savvy and dependent on digital media for everything demanding for the more convenient process for buying. To remain up to date with these dynamic demands, businesses are looking for solutions for providing seamless experiences around several platforms.

New Standards for Customer Experiences

A multi-channel approach is used by most of the companies to interact with their customers. They use platforms like email, social media, phone calls and chat bots. In this way, communication happens separately on different platforms where no connection between channels is possible.

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However, companies are trying to make a shift as this is not enough to keep up with the ongoing demands. This is where omnichannel experiences for customers gets in. It takes customer experience to a new level with collecting data and information from different channels and integrates it to form a seamless journey for customers giving them the ability to start an activity using a single platform and resume their activity through another one.

There is a different kind of activities like customer interaction, information management and location knowledge which collect and collate customer data and behavior. Then data is analyzed to get a better understanding of consumer patterns.

Changing mindsets and standards

For automatic integration of customer data, system aggregation is needed which can make sure of the optimized and consistent services irrespective of the channel opted by the customer.

One of the challenging aspects is individual departments focusing on their own roles and responsibilities like call centers services only answering queries on calls, physical stores only selling products and services and so on.

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In an omnichannel method, various departments come together and shares work based on information and strategies for providing better-personalized experience possible.

Shift using integrate solutions

These are designed to gather and analyze customer data whether it’s B2B or B2C transactions. The technology enables the companies to learn more regarding behavior and tracks thus allowing them to make targeted marketing and advertising strategies. This also helps seamless transactions across various platforms resulting in retaining existing customers and attracts new ones.

The customer experience might not be perfect but it is definitely what the consumer-provider relationship would look like future.  Businesses that are using this are moving ahead of its competitors. BPO’s find themselves at the front and center of this shift. Some businesses switching

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Optimized Customer Service is the Standard for Good Organization

Optimized Customer Service is the Standard for Good Organization

There is better communication today because of the development in technology. Customers can be closely connected to because of contact centers and be provided extensive service and guaranteed satisfaction for their concerns. In the process of providing a better experience, recording the conversations, chat support, and quickly attend to the inquiries of customers have come to the picture. These factors play a significant role in grasping the new crucial performance indicators of the call center service to customers.

Customers have a short span of attention these days and getting to know them takes time and effort. They prefer electronic transactions and high-quality upgrade. Customer return is the pleasant experience for which you need to render exceptional customer services. Increased number of calls produces an increasing number of agents. Hired agents that are committed will bring utmost success to the contact center of the business.

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Elements of Customer Support   

An effective customer care is one which is flexible in order to get the trust from the clients and receive feedback on the basis of which the correct indicators will be defined. There are universal standards metrics which are set by the experienced ones, used by every contact to monitor the quality services on the basis of parameters like:-

  • Cost per call- A call is to be answered within 20 seconds. A large volume of the calls is required to be answered in the expected time frame whether human or automated which includes usage of agents and assets for resolving issues during the first call.
  • Agent- a person responsible for answering help the customer finding the best solution for their concerns within 2-4 minutes and is expected to provide values considering it as a priority. The skills are calculated by the way of communication, attendance to office and performance.
  • Solution- The initial contact has a target to be resolved as customers expect the quick response instantly depending upon the issues being handled. Understanding the customers’ needs with relevant information is the key to assure the equality of customer experience and navigation towards ending a call.

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  • Satisfaction- quality is the preference which gets reflected in the quality of operations held by the management to deliver excellence and starting points and motivations which affect the productivity and outcome (revenue).

Opting for the Right Contact Center

Call service is and advanced solution for handling business calls underpaid agreement. Hiring the best agents in business is a challenge but the support service and expertise required to focus can aid you in figuring out the ideal contact center.

BPO: Driving Force Behind The Rapid Economic Development

BPO: Driving Force Behind The Rapid Economic Development

Businesses globally are looking for more & long term growth from BPO’s. To achieve higher productivity, the businesses come together with third party providers and also to improve their agility & improved customer satisfaction. A value based approach is followed by Indian BPO services for developing & expanding their business universally. BPO outsourcing can help any business in taking crucial decisions. The sellers provide services which are beyond the operational costs. They go for new industrial insights which shape the market and improve their client’s performance.

Every company wants to deliver high quality customer service and focuses on it to achieve their business goals. No matter whether it is business to business model or business to customer one, building a unique customer experience is quite desirable for modern day firms. Overhead costs reduce not only for the companies but also improves the revenues and increases the agility of the business thereby enhancing the level of customer satisfaction. A recent study by Forbes displays managers of multinational organizations are increasingly going towards working together with established outsourcing companies to accomplish beyond the bottom line savings. This is mainly associated with the fact that over the years, a successful strategy for achieving the results beyond savings is outsourcing.

 

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Factors Responsible for Changes in the Business in India

BPO service providers in India have proved to be a tough competition to the global BPO service providers. They contribute around 5% of the total revenue raised from prime 150 BPO companies from across the world. By using six sigma and lean methodologies, BPO services in India aims on performing the root cause analysis.

Companies outsourcing the backend business operations to the call centers tend to be more effective and better at self service arrangements. Search conducted by Forbes displayed that 72% customers reach out for information online to help them but from them, only 52% gets successful to locate the right information. This is the point where clubbing with efficient and reliable call center can prove to be useful especially with the e-commerce business as this will boost their online presence as well as sales. Other benefits are:-

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  1. Business GrowthBPO companies helps in improving business growth internally by simplifying the process.
  2. Improving the Customer Satisfaction– Big & small business organizations costs are reduced & processes are eliminated by the service providers which add no value. In this way, organizations can targets primarily on delivering quality customer services.
  3. Bettering company’s approach– Through BPO’s, businesses help gaining flexibility and adaptability as per the dynamic business environment.

Thus, enterprises look for partnership with BPO providers that can strategically lead them to redesign their business models and hence improve the revenues.

Unique Advantages you are Entitled to when you Outsource a New Business

Unique Advantages you are Entitled to when you Outsource a New Business

Every expense must be taken seriously when your business is new and still growing, and outsourcing call center services will help you manage your budget in a better manner, allowing you to maintain an excellent customer support.

You are left with many options now a days when it comes down to call center outsourcing, and once you understands them all, you are no longer want to reserve those additional funds for extra office space, in-house managers or even maybe dishing out employee perks.

Following are some unique advantages of outsourcing call center that will provide your new business with a sense to save money and be even more competitive.

Income Expenses Files Show Budgeting And Bookkeeping

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If you are working in a metro city, extra office space will always cost you a large amount of money. Outsourcing is quite cost-effective option than maintaining a whole call center in-house. As outsourced one handles their own agents & will help you with reduction in costs incurred on staffing internal call center agents.

Overhead and infrastructure costs are also reduced because providers of outsourced call center use their own call center software, systems and servers which turn a significant cost into a variable cost, because skilled agents will be there when your company needs them.

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handled

Outsourcing with a view to handle the overflowing inquiries is a good means to improve the quality of customer service and ensuring that each customer is receiving the best possible support. You will be able to offer 24 hour service at a lower cost, through outsourcing to an external service provider for after-hours support which is a great benefit for every small business.

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If you operate with an in-house call center, then things like power outruns, bad weather, or natural disasters can affect your in-house call center’s capability to get the work done. But, if you have an outsourced call center provider, they will be able to handle calls even in such circumstances, which can really be an effective way to ensure continuity in the business.

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By outsourcing your call center tasks to efficient customer service agents, then they will be ready to take calls on short notice which will gradually improve the service quality during peak hours. It also takes you into a world of possibilities of transferring overflowing calls to your outsourced agents and, this would further help you reduce call waiting time and all the frustrations that comes along with it.

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