Tag: business process outsourcing

Business Process Outsourcing (BPO) Services: Road to Enhance Success

Business Process Outsourcing (BPO) Services: Road to Enhance Success

BPO is contracting of third-party organizations. In this, companies undertake specific business tasks, both in back and front office. The front office deals with customers such sales, marketing, and services departments i.e. customer support while back office deals with functions that need to run the business on its own such as Human Resources, Accounting, Information Technology.

Since last two decades, BPO services have seen a global phenomenon and there is a multitude of reasons for its popularity in recent years. There are many companies claiming their excellence. They are a great advantage for all the business sectors.

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A perfectly organized one help companies and organizations manage their non-core business processes and back office tasks in an effective manner, streamline business function, quickly achieve maximum success and enhance the overall productivity of the business.

SureVin offers comprehensive BPO services across multiple sectors of business which are marketing, procurement, supply chain, learning, HR, finance, and accounting. We also provide specific BPO services to match the needs of particular process or industries such as telecommunication networks, credit services, healthcare, utilities, pharmaceuticals and more.

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SureVin focuses on the following dimensions:

  • To increase the production of measurable business outcomes like increased sales, financial performance, better employee retention, customer acquisition and – in addition to cost efficiencies.
  • Analytics based insights by our deep functional experience in the industry that is continuous in nature.
  • A comprehensive approach that looks your business as a whole and beyond any single function or project.
  • To support transformational change and complexity for your organization.
  • To achieve desired goals which result in increased value, a committed teamwork and partnership for our clients in long term.

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Our Services Include:-

  • Cross Industry BPO Services
  • Marketing
  • Finance and Accounting
  • Supply Chain
  • Procurement
  • Talent Acquisition and HR

Industry Specific Services include:-

  • Credit Services
  • Accelerated R&D
  • Health Administration
  • Insurance
  • Health Management
  • Network
  • Capacity solutions

For more details on our Digital Solutions, contact us today. We look forward to discussing your needs and to ways to help you with our experience.

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Why You Need To Outsource For Your Business

Why You Need To Outsource For Your Business

BPO is a method of using a third party which signs the contract of multi years of handling the specific, specialized processes on a company’s behalf.This process which is related to IT services can be done more quickly, cheaply and efficiently.

The two main types of BPO are back office and front office outsourcing. Back office processes consist of billing, payroll, human resources and logistics. And front office outsourcing encompasses customer service, technical support, marketing and advertising.

BPO 1(www.wealthresult.com)

 

Image courtesy:- www.wealthresult.com

BPO is popular mainly in IT services. This process can be clarified as hiring a third party company in other countries to do IT related work. These activities are usually related to:-

  1. System Development
  2. Data Center Operations
  3. Web Development
  4. Project Manager
  5. Open Source
  6. Application Management
  7. Application Development
  8. Quality Maintenance (including quality assurance and testing).

BPO is considered as “no-core” to the primary business strategy. By outsourcing certain niches of business, the employees can aim for their main purposes. Apart from this, it is also common for organizations to outsource financial and administration (F&A) processes, human resources (HR) and other activities related to Finance and Investment.

This strategy is well known for the practice of hiring a company based in another country in ITES field (Information Technology – enabled Services).

BPO 2(www.infosearchbpo.com)

 

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Advantages of BPO Strategy Can Be Classified As Following Things:

  1. Cost Reductions – In this, employers can reduce cost by doing process improvements easily with easy control and administration.
  2. Concentrations on main business – Employers can have time to focus on their plans when Third Party Company takes care of the rest.
  3. Outside expertise and revenue increase – the employers don’t have to take time doing recruitment or training to personnel and qualifications of employees are high due to cooperation.

Cater to changing customer demands and revenue increase, by using this method, employers can save their time and money for training and controlling Third Party Company. Although BPO may be popular for profitability consumer and employee backlash related to government restrictions and taxation can reduce its popularity.

BPO 3(www.stravcorp.com)

 

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Business Process Outsourcing (BPO) concept helps us to increase the flexibility of an existing company. It’s an effective idea to speed up the growth and productivity of the organization and also makes it more successful and profitable. BPO companies are proficient enough to provide customers dedicated service. Connect with one of the best BPO companies to solve your project related requirements:-

  1. Marketing Purpose – Voice process concept is popular for marketing purposes and many products and services are sold throughout an effective tell calling services. They usually advertise and sell their products over the phone and they have to be capable enough to convince the international customers. A good and professional BPO company believes that customer is God both for inbound and outbound processes.
  2.  TeleCalling Services – Experience first class tell calling service with a reputed BPO company. Telecallers remain available to serve the clients across whole country through guaranteed service. Each BPO company is based on a particular goal and most people are always interested in investing in a BPO.
  3.  Customer Satisfaction – It is the core theme of a BPO company. Each customer should be served very carefully so that they won’t experience any problem regarding the quality of service provided. They remain dedicated throughout.
  4.  Job Opportunity – There are high chances in BPO companies to get the facilities of the job. Various types of target based jobs are designed for marketing purpose. The process associates have to meet their targets monthly in order to achieve the success goals.

 

Outsource Services! Not for Cost Reduction But for Customer Service Quality

Outsource Services! Not for Cost Reduction But for Customer Service Quality

Outsourcing has become a leading business model of our time, even so far as becoming the criterion in many industries, from being an entirely new concept of doing business 10 years ago. It plays a major role in our global economy today. Cost reduction remains a primary driver of most businesses to outsource but quality plays the crucial factor when it comes to choosing an outsourcing partner.

In fact, even as most businesses outsource a part of their operations offshore and have gone mainstream with another, there are still companies who are hesitant to entrust part of their operations to a third party. They have this notion that this might save them money but will compromise quality.

According to a survey, many companies confessed that they have expressed frustration with the quality of work being provided, but most of them said that they chose cheapest outsourcing option rather than best quality. Nearly all of them around 94% admitted that the focus on cost was increasing the likelihood of their failing projects.

It seems that outsourcing has this reputation of driving down the costs but it sacrifices quality which leads to a company’s reputation. This is not true. While it’s right that focusing only on cost reduction without thinking about quality may lead to poor customer perception of your company brand, it doesn’t mean that outsourcing operations equate poor quality. Outsourcing is just a fraction of the cost of keeping operations in a house; it doesn’t have to mean that quality should be compromised.

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Quality in Outsourcing

There has been a shift towards BPO’s adopting an uncompromising approach towards quality service to earn trust, continued loyalty, and business of their clients. It needs not to say that companies want to hire quality outsourcing providers. And in order to measure the quality of outsourcing services, there are yardsticks and models which help companies to decipher which ones are worth considering.

 

Quality Assurance Models
ISO 9000

Most BPO’s have set their standards to ISO 9000. It’s most chosen norm among quality assurance models because it is used as a norm facilitating international trade, adopted by more than 130 countries. The set of standards dealing with the management system used to design, deliver, produce, and support products and services.

Revisions of ISO 9001:2008 aims at a process approach with a focus on measuring performances of process and effectiveness as well as continually improving the process based on goal measurement.

 

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Total Quality Management   
ISO 9000 helped BPO companies gain a generic level of maturity quality and has encouraged others to work further towards other quality methods. Total quality management is an approach towards quality meeting competitive challenges with focus on top management commitment and involvement, supplier relationship, customer satisfaction, quality oriented training, benchmarking, employee focus, zero defects, quality measurement and process improvement.
Total quality management
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Six Sigma
This takes on more disciplined, personalized approach because it uses requirement of the client so incorporating it within their organization is easier. Most organizations actively embrace it at once because of the personal approach. It base its approach on a model called performance improvement named DMAIC (define, improve, measure, control and analyze).
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E-Sourcing Capability Model

It’s a model based on best practices. Its critical success factors fall into 84 best practice categories in 6 capability region: relationship, people, knowledge, threat management and performance. The cycle is broken down into 4 parts: initiation, ongoing, delivery and completion.

 

Going Beyond Compliance

As BPO’s recognize the shift towards companies looking for quality rather than cost, they realize that quality is more important than just business compliance. It needs to be a way of life within the company. It should be a mission and not a goal. Unless there are quality measures enforced to make sure they are maintained, good performances tend to peak and then decline over the time. To make sure BPO’s not only sustained performance and continuously improve, quality should not be just complying with standards but a value built, implemented and integrated into the organization.

Nowadays, traditional landline phone customer service which businesses have may not serve your customers well –considering that we’re living in the technology era. Having customer support in the mobile or online network are some of the customer assistance services we have, which can take your entire customer service to a whole new level.

 

Want to get work done? Customer Service Outsourcing is the effective and Affordable Way

Want to get work done? Customer Service Outsourcing is the effective and Affordable Way

Entrepreneurs often are faced with a dilemma regarding managing all the operations of the business by in-house or by hiring outsourcing services for some important functions to a third party. This issue comes when a business goes for expansion. During this time the owners formulate the strategies and focus on main competencies. If this time, they will be busy on phone talking calls, they won’t be having time to focus on the expansion.

The concept of hiring new people and training them in order to increase the call inflow for requests, queries, and proposals is also futile. There’s generally a restricted budget. Third party collaboration to avail telephone answering services is affordable and a good solution to serve customers because the business can’t afford to miss the calls.

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When offering customer care and support service, a large number of businesses these days are considering BPO services such as call answering which make sure the every call get answered each time. To meet the increasing demands regarding businesses, there’s an uprise in a number of service providers which provides the offer of answering service and rest customer care and support services to give direction and easily manage the not so important business functions.

Beneath are some factors in which the customer service outsourcing can help business go to a next level and boost the bottom-line by making sure of a better experience for customers.

  1. Connect with callers

During expansion phase of a business, the budget cannot be expanded for hiring employees and either for especially taking care of inbound services. However, a business can always go for customer service outsourcing and can get phone answering services to make their callers believe that they are always there for them.

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  1. Integrated services for managing all business functions

Integrated telephone answering services not only answer inbound calls but can also do appointment setting thus allows a wide range of inbound customer care and support services with a lot of companies opting for the same. An integrated offering makes sure that businesses can have a whole team of experts who are dedicated to manage and be responsible for their entire customer care and support operations over numerous communication channels at a slightly increased cost.

  1. 24/7 Service

Customer service outsourcing makes sure that the business is available 24/7 for its callers. A business can’t control customer behavior or predict when they will call, thus, the preparation. The customer gets frustrated easily when the calls get unanswered or waiting or when it reaches voice mail. Availability ensures a service in a proficient manner and a professional look to the business.

BPO: Driving Force Behind The Rapid Economic Development

BPO: Driving Force Behind The Rapid Economic Development

Businesses globally are looking for more & long term growth from BPO’s. To achieve higher productivity, the businesses come together with third party providers and also to improve their agility & improved customer satisfaction. A value based approach is followed by Indian BPO services for developing & expanding their business universally. BPO outsourcing can help any business in taking crucial decisions. The sellers provide services which are beyond the operational costs. They go for new industrial insights which shape the market and improve their client’s performance.

Every company wants to deliver high quality customer service and focuses on it to achieve their business goals. No matter whether it is business to business model or business to customer one, building a unique customer experience is quite desirable for modern day firms. Overhead costs reduce not only for the companies but also improves the revenues and increases the agility of the business thereby enhancing the level of customer satisfaction. A recent study by Forbes displays managers of multinational organizations are increasingly going towards working together with established outsourcing companies to accomplish beyond the bottom line savings. This is mainly associated with the fact that over the years, a successful strategy for achieving the results beyond savings is outsourcing.

 

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Factors Responsible for Changes in the Business in India

BPO service providers in India have proved to be a tough competition to the global BPO service providers. They contribute around 5% of the total revenue raised from prime 150 BPO companies from across the world. By using six sigma and lean methodologies, BPO services in India aims on performing the root cause analysis.

Companies outsourcing the backend business operations to the call centers tend to be more effective and better at self service arrangements. Search conducted by Forbes displayed that 72% customers reach out for information online to help them but from them, only 52% gets successful to locate the right information. This is the point where clubbing with efficient and reliable call center can prove to be useful especially with the e-commerce business as this will boost their online presence as well as sales. Other benefits are:-

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  1. Business GrowthBPO companies helps in improving business growth internally by simplifying the process.
  2. Improving the Customer Satisfaction– Big & small business organizations costs are reduced & processes are eliminated by the service providers which add no value. In this way, organizations can targets primarily on delivering quality customer services.
  3. Bettering company’s approach– Through BPO’s, businesses help gaining flexibility and adaptability as per the dynamic business environment.

Thus, enterprises look for partnership with BPO providers that can strategically lead them to redesign their business models and hence improve the revenues.

Unique Advantages you are Entitled to when you Outsource a New Business

Unique Advantages you are Entitled to when you Outsource a New Business

Every expense must be taken seriously when your business is new and still growing, and outsourcing call center services will help you manage your budget in a better manner, allowing you to maintain an excellent customer support.

You are left with many options now a days when it comes down to call center outsourcing, and once you understands them all, you are no longer want to reserve those additional funds for extra office space, in-house managers or even maybe dishing out employee perks.

Following are some unique advantages of outsourcing call center that will provide your new business with a sense to save money and be even more competitive.

Income Expenses Files Show Budgeting And Bookkeeping

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If you are working in a metro city, extra office space will always cost you a large amount of money. Outsourcing is quite cost-effective option than maintaining a whole call center in-house. As outsourced one handles their own agents & will help you with reduction in costs incurred on staffing internal call center agents.

Overhead and infrastructure costs are also reduced because providers of outsourced call center use their own call center software, systems and servers which turn a significant cost into a variable cost, because skilled agents will be there when your company needs them.

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handled

Outsourcing with a view to handle the overflowing inquiries is a good means to improve the quality of customer service and ensuring that each customer is receiving the best possible support. You will be able to offer 24 hour service at a lower cost, through outsourcing to an external service provider for after-hours support which is a great benefit for every small business.

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If you operate with an in-house call center, then things like power outruns, bad weather, or natural disasters can affect your in-house call center’s capability to get the work done. But, if you have an outsourced call center provider, they will be able to handle calls even in such circumstances, which can really be an effective way to ensure continuity in the business.

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By outsourcing your call center tasks to efficient customer service agents, then they will be ready to take calls on short notice which will gradually improve the service quality during peak hours. It also takes you into a world of possibilities of transferring overflowing calls to your outsourced agents and, this would further help you reduce call waiting time and all the frustrations that comes along with it.

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