Tag: outsourcing call center

Acknowledging Outbound Call Center Services

Acknowledging Outbound Call Center Services

In these competitive times, sales and marketing industry proves to be significant in carrying forward the diverse functionalities of businesses. It is call center services which actually contribute to the success of a business. It’s quite natural for companies and businesses to go to a great extent in order to attract new potential customers as well as to retain the existing ones. For reaching the targeted audience, online and social marketing has slowly developed and have opened several new avenues.

When there is fierce competition prevailing in the market, then it calls for the help of outsourcing call center to adapt to the changing market trends. In order to carry out their business successfully, it’s quite natural for the companies to aim high and reach to greater heights. The telemarketing and customer service continues to be major channels through which brand awareness can be managed in an effective way. Moreover, these are main capabilities that can be increasingly managed and handled with the help of many companies which provide outbound call center services.

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Today, several customer care centers can be found offering both inbound and outbound telemarketing and offshore call center services. This is the main reason as to why many offshore customer support centers are developing and growing at a rapid pace and have become popular means by which the companies can manage costs effectively and thereby enhance their services.

Outsourcing telemarketing or telesales services prove helpful for the company to increase the productivity to an extent and thus ensuring customer service 24*7 and telemarketing support at a very affordable cost. Several outbound customer support center sellers can carry out tasks such as hiring/employing customer care representative and telemarketers.

The range of these services allows businesses to aim for core competencies and other important tasks. It takes care of both time and resources for continuing with the hiring process of customer care representatives, so that your company needs not to worry about these minor tasks.

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These times, several marketers are undergoing through training procedure, practice sessions and testing before joining outsourcing call center campaigns. Many offshore services centers generally require their telemarketers to make use of their college experience and degree before they undergo the process of being hired. The customer care representations also have to go through ongoing training with the help of web conferences and others conversations while assistance of other knowledgeable ones, together. This allows telemarketing agency to provide your organization with highly efficient and experienced service assistants who will work round the clock from start to end.

The onshore customer care providers rarely include educated telemarketers in different countries like US, England & Australia. When comparing Indian service centers, the ratio of trained people in western countries is quite less.

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Besides, many companies from western countries are encouraged to co-operate with the off shore call center representatives as often, because this is very much required to get familiar with the products and services. It’s helpful when planning to outsource products and services of your company and knowledge for all this is important in all aspects.

Most of the outsourcing companies of India and also of the world offer following outbound call center services. Consider all the areas that your business could benefit from:-

  • Data base Selling
  • Market Intelligence
  • Lead Generation/ Management/Qualification
  • Direct Mail Follow-up
  • Seminar Population
  • Debt Collection
  • Product Promotion
  • Information and Literature Fulfillment
  • Decision Maker Contacts
  • Appointment Scheduling
  • Up Sell/ Cross Sell Campaigns
  • Customer Satisfaction
  • Surveys


Source Url:- http://surevin.com/acknowledging-outbound-call-center-services/

Unique Advantages you are Entitled to when you Outsource a New Business

Unique Advantages you are Entitled to when you Outsource a New Business

Every expense must be taken seriously when your business is new and still growing, and outsourcing call center services will help you manage your budget in a better manner, allowing you to maintain an excellent customer support.

You are left with many options now a days when it comes down to call center outsourcing, and once you understands them all, you are no longer want to reserve those additional funds for extra office space, in-house managers or even maybe dishing out employee perks.

Following are some unique advantages of outsourcing call center that will provide your new business with a sense to save money and be even more competitive.

Income Expenses Files Show Budgeting And Bookkeeping

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If you are working in a metro city, extra office space will always cost you a large amount of money. Outsourcing is quite cost-effective option than maintaining a whole call center in-house. As outsourced one handles their own agents & will help you with reduction in costs incurred on staffing internal call center agents.

Overhead and infrastructure costs are also reduced because providers of outsourced call center use their own call center software, systems and servers which turn a significant cost into a variable cost, because skilled agents will be there when your company needs them.


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Outsourcing with a view to handle the overflowing inquiries is a good means to improve the quality of customer service and ensuring that each customer is receiving the best possible support. You will be able to offer 24 hour service at a lower cost, through outsourcing to an external service provider for after-hours support which is a great benefit for every small business.


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If you operate with an in-house call center, then things like power outruns, bad weather, or natural disasters can affect your in-house call center’s capability to get the work done. But, if you have an outsourced call center provider, they will be able to handle calls even in such circumstances, which can really be an effective way to ensure continuity in the business.


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By outsourcing your call center tasks to efficient customer service agents, then they will be ready to take calls on short notice which will gradually improve the service quality during peak hours. It also takes you into a world of possibilities of transferring overflowing calls to your outsourced agents and, this would further help you reduce call waiting time and all the frustrations that comes along with it.

Source Url:- http://surevin.com/unique-advantages-you-are-entitled-to-when-you-outsource-a-new-business/